Do I need to be an administrator to use WhatsApp in Skyller?

To connect the company integration, yes. To connect just for yourself, no: anyone can install a personal connection within the plan's limit and use it in their own conversations.

Do I use my WhatsApp account or a company account?

Yours, either way: sign-in to the WhatsApp account or an API key generated in your account. In both cases the credential is yours and stays encrypted.

Does Skyller do everything on that action list?

The list is what the vendor offers. What the AI uses in your company is what the administrator turned on, for the groups they defined — Skyller never widens the connector's access.

Does an action in WhatsApp happen without anyone approving it?

Reads happen within permission. Write actions have a risk level; sensitive ones show a confirmation card before running and are recorded. The company adjusts the classification when needed.

WhatsApp does not show up in my company's catalog.

The administrator may have hidden the integration for your company, or the vendor may have discontinued it — in that case it leaves the catalog on the next synchronization, without deleting what was already connected. Talk to whoever administers Skyller in your company.

Is talking to Skyller through WhatsApp the same thing?

No. This page is about WhatsApp as a tool: the AI reads and writes in it through the enabled actions. Receiving and answering Skyller's messages inside WhatsApp is a conversation channel, contracted as a credits add-on, with a limit per plan.

Integration · Communication and chat

WhatsApp in Skyller.

Talk over the channel Brazilian customers actually use day to day. Below, the actions and events the vendor publishes, what it takes to start and where this fits into the work.

Try it free Book a demo

Actions and events

Communication and chat

Enables interaction with customers through the WhatsApp Business API for messaging and automation. Only supports WhatsApp Business accounts, not WhatsApp Personal accounts.

Actions: 57
Events: 1

Source: Composio catalog
Login: Sign-in or API key
Country: Global — no specific country
Actions list: re-read from the vendor every 24 hours
Official site: web.whatsapp.com

Description and action names are the ones the vendor publishes, in English; action descriptions are shown summarized. Skyller does not alter that content.

57 ACTIONS

published by the vendor; the company enables only the necessary ones

1 EVENT

triggers the system can send, when the vendor offers them

SIGN-IN OR API KEY

each person signs in with their own credential, encrypted

APPROVAL BY RISK

sensitive actions show a card before running

Live proof

One request, two real WhatsApp actions and one approval.

The scene uses actions the vendor publishes for WhatsApp. In your company, only the functions turned on by the administrator come into play.

Input
A team member asks, in the conversation, for something that today requires opening WhatsApp — inside their area's space, with their login.
What Skyller does
1. 01Picks, among the enabled functions, the action “Get WhatsApp Message History” and queries WhatsApp with the person's own credential.
2. 02If the request requires writing — for example, “Send message” —, shows the card with what it is about to do and waits for Approve.
3. 03Returns the result in the conversation and records who asked, which action was used and when.
Result
WhatsApp stops being an open tab and starts answering inside the conversation — through the functions your company enabled.

What this scene does not promise

Both actions come from the vendor's catalog; in your company only the functions turned on by the administrator are available.
If a write action is not classified as sensitive, it may run without a card; the classification is adjustable by the company.
Being in this catalog does not mean being installed, with a valid login, working in your company.

Illustrative scene with fictitious data; the actions mentioned exist in the vendor's catalog.

Where this helps your work

WhatsApp inside the conversation where the work happens.

Three common situations for people who use WhatsApp every day. What Skyller does in each one depends on the functions your company turns on.

Needing to know what was agreed

“What did they decide in the project channel yesterday?”

The person asks and Skyller reads the channel in WhatsApp with their login, only in the channels they belong to, and summarizes what was agreed.

Channel summary in the conversation

Notifying the team

“Tell the team the new policy has been published.”

Posting a message is a write action: Skyller shows the card with channel and text and only sends it in WhatsApp after Approve.

Message with approval

Administering

“A tool is one thing. A conversation channel is another.”

Here WhatsApp is a tool: the AI reads and writes in it through the enabled functions. Talking to Skyller from inside WhatsApp is a channel, contracted separately.

Two things, two controls

Actions and events

What the vendor offers in WhatsApp.

Names as the vendor publishes them, in English, with the description summarized to its first sentence. In your company, the administrator turns on only the necessary actions; none of them runs without permission, and sensitive ones go through approval.

Showing 12 of 57

Block WhatsApp Users
WHATSAPP_BLOCK_USERS
Block one or more WhatsApp users to prevent them from sending messages to your business phone number. Use this action when you need to prevent specific users from contacting your business through WhatsApp.
Configure WhatsApp Conversational Automation
WHATSAPP_CONFIGURE_CONVERSATIONAL_AUTOMATION
Configure conversational automation settings for a WhatsApp Business phone number. Sets up away messages, greeting messages, custom commands, and ice breaker prompts to automate customer interactions.
Create WhatsApp Flow
WHATSAPP_CREATE_FLOW
Create a new WhatsApp Flow for the WhatsApp Business Account.
Create WhatsApp Max Price Agreement
WHATSAPP_CREATE_MAX_PRICE_AGREEMENTS
Create a max price agreement for WhatsApp marketing messages pricing. Max price agreements set a ceiling on the per-conversation price you'll pay for WhatsApp messaging across your WhatsApp Business Account.
Create message template
WHATSAPP_CREATE_MESSAGE_TEMPLATE
Create a new message template for the WhatsApp Business Account. Templates must be approved by WhatsApp before they can be used. Templates are required for marketing messages and messages sent outside the 24-hour window.
Create QR Code
WHATSAPP_CREATE_QR_CODE
Create a new QR code with a prefilled message for a WhatsApp Business phone number. Use this action when you need to generate a shareable QR code that customers can scan to start a conversation with your business.
Create upload session for WhatsApp
WHATSAPP_CREATE_UPLOAD_SESSION
Create a resumable upload session for large file uploads to WhatsApp. This action initiates an upload session that allows you to upload large files in chunks.
Delete WhatsApp Media
WHATSAPP_DELETE_MEDIA
Delete a WhatsApp media file previously uploaded via the Media API. Use when you need to remove a media object you uploaded earlier (e.g. to free up storage or to retract content).
Delete message template
WHATSAPP_DELETE_MESSAGE_TEMPLATE
Delete a message template from the WhatsApp Business Account by name. This permanently removes the template and it cannot be recovered.
Delete QR Code
WHATSAPP_DELETE_QR_CODE
Delete a specific QR code from a WhatsApp Business phone number. Use this action when you need to permanently remove a QR code that is no longer needed.
Deregister WhatsApp Business Phone Number
WHATSAPP_DEREGISTER_PHONE
Deregister a WhatsApp Business phone number from the Cloud API.
Get WhatsApp Business Account Activities
WHATSAPP_GET_ACTIVITIES
Retrieve activity history for a WhatsApp Business Account. This action returns a paginated list of activities such as phone number verifications, user additions, and other administrative actions performed on the WABA.

Before you start

What your company needs to use WhatsApp.

Login: Sign-in to the WhatsApp account or an API key, depending on what your account in the service allows. Either way the credential belongs to the person and is encrypted.
Who installs: An administrator connects WhatsApp for the company and shares it with people or groups. Anyone can connect just for themselves, within the plan's limit.
Functions: 57 published actions: the administrator turns on only the necessary ones. Sensitive ones ask for confirmation before running.
Plan: Counts as a company or personal connection within the plan's allowance; the larger plans have no cap. The connections-per-plan table is on the catalog page.

Questions from the people who decide

Common doubts before connecting WhatsApp.

Related integrations

Other Communication and chat integrations.

See the full catalog

Next step

Connect WhatsApp and try it with your team.

Try it free with your team or book a demo: together we pick the WhatsApp functions to enable and show the first approved action, with fictitious data.