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Platform · Quizzes

“Everyone read it” is not an answer.

The assessment comes from the document the company approved, goes through your review and shows who understood and who is still missing.

See how it works
Skyller · Data protection in customer service

Data protection in customer service

Service guideline · v1.0

How should you handle a document containing personal data?

Demonstration · illustrative data

BORN FROM THE DOCUMENT

questions come from the policy or procedure

PEOPLE AND GROUPS

bulk assignment, with a deadline and a note

75% PASS MARK

the company adjusts it, with time and attempts

EACH PERSON'S SCORE

the panel shows who answered, the score and who passed

Where this shows up in your day

The training is over. So what do you actually know?

HR

The onboarding that ends when the PDF is sent

The new person gets six documents on day one and an “any questions, just ask”. Nobody knows what they actually read.

Understanding measured

Operations

The procedure that changed and nobody noticed

The rule was updated, the notice went to the group and the team kept doing it the old way, until the next audit.

Who still does not know

Quality

Who has not done the training yet

The deadline for the new rule has arrived, and the question is who has not opened the training and who did not pass. Without a panel, that becomes a spreadsheet and chasing by message.

Pending people in sight

How it works

From document to answer, with you reviewing in between.

  1. 01

    Choose the source

    Say what the assessment should measure and point to the policy, procedure or manual. The questions come from that content, not from the model's general knowledge.

  2. 02

    Set the size

    From three to twenty questions, two to six options each, one correct, and three levels: direct facts, application or scenario analysis.

  3. 03

    Review before releasing

    The draft opens in the editor to reorder, rewrite and fix options. Whoever knows the subject has the final word.

  4. 04

    Assign with a deadline

    People from the company list or whole groups, with a deadline and a short note. Anyone who already had the assessment does not get it twice.

  5. 05

    See what came back

    Per person: who answered, the score, who passed and who is still pending. Clicking a person opens their answers, question by question, for review.

Skyller · Data protection in customer service

Data protection in customer service

Service guideline · v1.0

Assign quiz

Customer service team

Demonstration · illustrative data

Live proof

The standard changed on Tuesday. By Friday you know who understood.

  1. Starting point

    The customer data use policy was revised and published. Thirty-two people in customer service need to know about the change.

  2. What happens

    1. 01The training lead creates the quiz from the revised policy, asks for eight medium-difficulty questions and gets the draft.
    2. 02She fixes two question stems, swaps an ambiguous option and assigns it to the Customer service group, due Friday.
    3. 03Each person answers with shuffled questions and options; the answer key only appears after submitting, if the company turns that option on.
  3. Result

    On Friday there is a number instead of a guess: who answered, who passed, who is still pending and each person's score.

Good to know

  • This is not certification and not proof of learning: it is an internal assessment, with a record of who answered and how much they got right.
  • There are no open-ended answers: questions are multiple choice, with one correct option.
  • The assessment comes from the documents you point to and goes through human review; the quality of the source caps the quality of the question.

To evaluate carefully

What you can set before it reaches the team.

Select a topic to see its capabilities, conditions, and limits.

Generated from your documents
Questions come from the documents you point to as the source: material already reviewed and approved becomes the assessment.
Size and difficulty
From three to twenty questions, two to six options each, one correct, and three levels: direct facts, application or scenario analysis.
Review is required
The draft opens in the editor to reorder, rewrite question stems and fix options. Nothing reaches the team without someone's final word.

Frequently asked

What usually holds the decision back.

Start with one document

Pick the standard everyone ought to know.

Generate the assessment from it, assign it to the team and find out, with a number, what the team understood.