1. Contact for requests
Skyller privacy requests are received by SKILLS IT SOLUCOES EM TECNOLOGIA LTDA, trading as Skills IT, CNPJ 05.699.856/0001-10, at contato@skillsit.com.br.
Address: Quadra ACSE 1, Rua SE 1, No. 38, suite 10, 2nd floor, Plano Diretor Sul, Palmas, Tocantins, postal code 77020-014, Brazil.
Describe your request, the email associated with your account and the relevant organization, if any. Do not send passwords, tokens or complete identity documents without guidance on an appropriate channel. Representatives may provide the relevant authorization.
2. Who is responsible for processing
Skyller responds for processing it performs as controller. When a customer organization determines the purpose of content, it is responsible as controller; Skyller assists as processor and may forward the request to an authorized contact.
Consulting administrators does not authorize disclosure of other people's data. Identity and authority checks must be proportionate to the request. Further information appears in the Privacy Policy and DPA.
3. Rights you may exercise
Depending on the law and circumstances, you may request:
- confirmation of processing and access to your data;
- correction of inaccurate, incomplete or outdated information;
- information about purposes, recipients and sharing;
- deletion, anonymization or blocking where provided by law;
- portability under applicable legal and technical conditions;
- withdrawal of consent, without invalidating earlier lawful processing;
- objection to or restriction of processing where applicable;
- review and information concerning solely automated decisions affecting your interests, within legal limits;
- reasons for a refusal or inability to fulfill a request and available ways to challenge it.
Professional use and interface language do not remove mandatory rights. European, US or other Latin American rules apply only when their conditions for application are met; one regime is not presumed to govern every user.
4. Deadlines and follow-up
We will record requests, verify identity and scope, and explain the action taken or relevant reasons.
In Brazil, the LGPD provides for confirmation or access immediately in simplified form, or a complete statement within 15 days of the request. This specific deadline is not a single rule for all rights.
Where the European Union GDPR applies, a response is due without undue delay and generally within one month. An extension of up to two further months depends on request complexity or volume, with notice and reasons within the first month. Other regimes have their own requirements and deadlines.
5. Limits and retention
Records subject to legal retention or another valid exception will be kept only within a justified scope and period. The response will identify the relevant grounds and measures taken to protect retained data.
Request handling will cover the relevant data and necessary coordination concerning derivatives, integrations and backups under applicable law. You will receive information about action taken and follow-up on additional steps. To request erasure, state that objective expressly, including when also cancelling a plan.
6. Complaints and official sources
You may contact the competent authority and exercise other legal remedies. In Brazil, consult the ANPD. Where applicable, complaint, appeal and non-discrimination rights for exercising your rights remain available.
Portuguese, English and Spanish versions describe the same procedures; language does not change territorial criteria.
Sources: LGPD, particularly Articles 18–20 and GDPR, particularly Articles 12–22.